At USA Jackets, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a comprehensive return and refund policy.
30-Day Money Back Guarantee
We stand behind our products with a 30-day money-back guarantee. If you’re not entirely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund of the product price.
Refund Processing Time
Once we receive your return, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error.
Return Guidelines
To ensure a smooth return process, please follow these guidelines:
- The item must be unused, unworn, and in its original condition
- All original tags and packaging must be intact
- Include a copy of your order receipt or order number with your return
- Package the item securely to prevent damage during transit
How to Initiate a Return
- Email us at returns@usajackets.us with your order number and reason for return
- Wait for our return authorization confirmation
- Ship your return to:
USA Jackets
532 UNION ST 502
OAKLAND, CA 94607
United States
Exceptions
The following items are not eligible for return:
- Customized or personalized items
- Items marked as final sale
- Items damaged due to customer misuse
- Items without original tags or packaging
Questions?
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at returns@usajackets.us.
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date.