James Sunderland Silent Hill 2 Jacket

At Usajackets.us, we take pride in crafting premium leather jackets that meet the highest standards of quality and craftsmanship. While we strive for excellence in every piece, we understand that sometimes returns or exchanges may be necessary.

Our Commitment

We offer a straightforward 30-day return policy to ensure your complete satisfaction. Each jacket undergoes thorough quality inspection before shipping, but if you need a different size or aren’t completely satisfied, we’re here to help.

Return Eligibility

Your item is eligible for return or exchange if:

• The return is initiated within 30 days of delivery
• The item is unworn, unwashed, and in original condition
• All original tags remain attached
• The item is not a custom-made piece
• The product is free from stains, damage, or alterations

How to Initiate a Return

1. Contact our customer support team via email with:
   • Your order number
   • Reason for return
   • Whether you prefer a refund or exchange
2. Once approved, you’ll receive return shipping instructions
   • Return shipping costs are the responsibility of the customer
   • Use the same shipping address as listed on your original package
   • Share the return tracking number with our support team

Refund Process

After we receive and inspect your return:

• Refunds are processed within 3 business days
• You’ll receive an email confirmation when your refund is processed
• Funds typically appear in your account within 5-14 business days, depending on your bank’s processing time

Size Exchanges

If you need a different size:

• Contact us within 24 hours of delivery for priority processing
• Provide your order details and desired size
• Our team will guide you through the exchange process

Important Notes

• Custom-made jackets are not eligible for return
• Returns initiated after 30 days cannot be accepted
• All items must be returned in their original packaging
• International returns follow the same policy guidelines

Questions?

Our customer support team is ready to assist you with any questions about returns, exchanges, or our products. Contact us at [[email protected]] for prompt assistance.

Usajackets.us reserves the right to refuse returns that don’t meet our stated conditions. This policy is designed to ensure fair treatment for all our valued customers while maintaining our high quality standards.