At USA Jackets, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a 30-day return policy. Below is everything you need to know about returns and exchanges:

Return Eligibility

To be eligible for a return, the items must meet the following criteria:

  • The product must be unopened, unused, and in its original packaging.
  • You must request a return within 30 days of receiving your item.

Return Process

To initiate a return, please contact us at [email protected]. Returns must be sent to the following address:
1760 N Ridge RD, Apartments 7103, McKinney, TX 75071, United States
Once your return is accepted, we’ll send you a return shipping label with instructions on how and where to send your package.
Please note: Items sent back without prior return approval will not be accepted.

Return Conditions

  • Products must be returned within 30 days from the date of delivery.
  • Items must be in original, unused condition and in the original packaging.
  • A valid proof of purchase (receipt or order confirmation) is required for all returns.

Return Shipping

  • Return Method: By mail
  • Return Label: Included in the package

Restocking Fee

We do not charge any restocking fees for returned products.

Refund Processing Time

Once we receive and inspect your return, we will notify you whether the refund has been approved.

  • If approved, refunds will be processed within 10 business days.
  • The time it takes for the refund to reflect in your account may vary depending on your payment provider. Please note that it may take additional time for your bank or credit card company to process the refund.
  • If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at [email protected].

Damaged or Defective Products

If your product is damaged or defective upon arrival, please inspect your order immediately and contact us.

  • We will assist you in resolving the issue and offer free return shipping for defective products.
  • No restocking fee will be charged for defective items.

Customer Remorse (Non-Defective Returns)

If you change your mind or ordered the wrong product, you are responsible for the return shipping costs.

The return shipping fee will be the actual cost of return shipping, but there are no restocking fees.

Exchanges

We only offer exchanges for defective or damaged products. If you need to exchange an item, please email us at [email protected].

The fastest way to receive the item you want is to return the product and place a new order after the return is accepted.

Contact Us

For any return-related inquiries or assistance, feel free to reach out:

Thank you for shopping with USA Jackets! We’re here to help and ensure you have a great shopping experience.